Privacy Policy

At Rosa Tours (Ecoturismo Profesional S.A. de C.V.), we collect personal information that you voluntarily provide when making a reservation, completing a contact form, or communicating with us via email or WhatsApp.

Information collected may include: full name, email address, phone number, travel dates, excursion preferences, hotel information, and payment details.

We use your personal information to: process and confirm your reservations, send you service vouchers and excursion information, communicate with you via email or WhatsApp, improve our services and user experience, and send you promotional information (only with your consent).

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.

Payments are processed through secure payment gateways (BBVA Bancomer). We do not store your complete credit card data on our servers.

We may share your information with: excursion providers (name, number of people, date) for service delivery, email services (Resend) for confirmations, and legal authorities when required by law.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Under Mexican data protection law (LFPDPPP), you have the right to Access, Rectify, Cancel or Oppose (ARCO rights) the processing of your personal data. To exercise these rights, email: [email protected]

Our website uses cookies to improve your browsing experience, analyze site traffic and personalize content. By continuing to browse, you accept the use of cookies.

You can configure or disable cookies at any time in your browser settings.

For any questions about our privacy policy, contact us at: [email protected]

Ecoturismo Profesional S.A. de C.V., Playa del Carmen, Quintana Roo, Mexico.